Jomashop Reviews

Anyone who rates them highly has dodged a bullet. I have ordered from them several times and received shop worn product and product which doers not match the photos on the site. Sent a picture to customer service and they said they "cant open pictures".... very convenient. They also have not responded to several "unsubscribe" requests. Once they process my current return I am gone.

take forever to process an order and poor or no com at all from customer service shop to avoid at any coast

Back in February, I ordered a bottle of perfume from World of Watches. Living in Washington, DC you have to make sure that the seller knows to include the quadrant you live in with the address (NW, SW, NE , SE) or the package can get lost. The package never arrived and when I called the customer service department to explain the situation and check on the address, the woman did not want to listen was very rude and hung up on me. I filed a complaint with the BBB, but the USPS said that they delivered it to an "Individual". Well, that individual was not me, because I work from home and the package was never delivered to me. Now I'm out of the $129 I paid World of Watches.They have my money and I have nothing. All I wanted was for them to replace the bottle, making sure they had the correct address this time. This is a bad way to do business and I will never order from them again and will let everyone I know that they couldn't care less if their products are delivered or if their customers are satisfied. The number of negative reviews this company receives about their customer service supports what I'm saying about them.

Don't buy from this company. They will never answer the phone if you call for customer service. I even emailed their customer service department for return information, and they never replied. Their products do not come with return information, you have to contact them to make a return, so they don't reply to your request. AVOID WORLD OF WATCHES.

My watch had broke while I was trying to set the time.
When I called customer service, they told me I could not get a refund but send me a return label so they could do an exchange. They told me that in the email with the return label, I would need to choose what option I wanted, an exchange or money back. No such option was available. I had sent in my watch back to them. Since then, I have not heard back from customer service in over a month and no communication has taken place in ensure that I will be getting a new item or money refund.
The times I tried to call customer service, I was usually on hold for over 15 minutes. One time I called, I waited on hold for over 30 minutes and nobody ever picked up my call. Eventually, I just had to hang up.

Paid for expedited (3 day) shipping, watch took 12 days to arrive. Watch was advertised as water resistant to 200m, suitable for swimming, surfing and snorkeling. First time I used the watch in the pool, for about 15 minutes, condensation appeared between the dial and the crystal, so it was clearly defective. Asked for and received a return authorization and shipping label, but was informed that there would be a $6.99 return shipping charge EVEN THOUGH THE WATCH WAS DEFECTIVE. The when they received the watch they informed me that it had been sent to the repair facility and would be sent back to me in 3 months or so! I told them that I wanted a refund, not a repaired, defective watch, and no response.

I would not recommend it. The processing of my order took over 2 weeks, it was shipped 2.5 weeks later and still hasn't arrived. I sent several email - NO REPLY! SO I DO NOT RECOMMEND IT.

I purchased an Omega planet ocean for $8800. Very competitive price, very well packaged for shipping. Got the watch relatively quickly, but since shipping was free, no complaints. Love the watch. It came with all the proper documentation.

Hello Dear future Customers PLEASE STAY AWAY FROM THIS SHAM Company and Also World of Watches which is also affiliated website Jomashop.com . THEY ARE BIG TIME BULLY . I BOUGHT WATCH USING PAYPAL WHICH IS THEY ACCEPT BUT THEY CANCELED MY ORDER BY TELLING THEY DO NOT SHIP TO GLENDALE CA . THIS IS SUBJECT OF LAWSUIT IN MY OPINION .

Customer service is horrible! Called for a list package and the representative that answered was extremely rude and condescending did not care at all to help. Worst experience I’ve had in a while.